In which context might using a first name be beneficial?

Using a first name can be particularly beneficial in the context of building rapport. When individuals use first names, it often creates a more personal and friendly environment, which can help strengthen connections between people. This approach can foster a sense of trust and openness, making it easier for individuals to relate to one another. By addressing someone by their first name, you signal respect and recognition of their individuality, which can enhance the relationship.

In contrast, while first names might also be appropriate in casual discussions, the primary goal of building rapport emphasizes deeper interpersonal connections rather than simply maintaining a casual tone. Formal communication typically requires a more respectful formality, and conflict resolution often benefits from a neutral approach, which may or may not involve first names depending on the situation and individuals involved.